Tag Archives: the will and the word

How Would You Rate THIS Customer Service?

I am currently in residence at The Ship in Weybridge, England where it is costs, with exchange rate, just under $250 per night.

This morning there was no water. None.

All the guests received the following:

Dear Guest,

Please accept our most sincere apologies for the inconvenience caused to you this morning by the lack of hot and cold water within the hotel.

Further to investigation it appears that the main external supply had been interrupted overnight, resulting in the storage tanks on the property running dry. This was resolved as soon as we were able;however it did take considerable time for the water tanks to refill and heat. Please rest assured that the system is now functioning normally again.

It is extremely unusual for The Ship to encounter an issue such as this, and I appreciate your understanding with the disruption experienced.

Should you require any assistance for the remainder of your stay with us, please do not hesitate to contact either myself or a member of my management team, who will be delighted to help in any way possible.

Kind Regards,
A. S. ( name omitted out of kindness)
General Manager

You make the call, customer service success or failure?

If you would like a hint look here.